Continued from Part 1 - Restaurant Training Using eLearning
eLearning can help you overcome major training challenges.
No training department? If you are an independently owned or single unit operator that does not have the time, money or expertise to deliver training courses, eLearning will deliver the training for you, effectively and consistently.
Multiple locations? If you are a multi-unit chain or franchise with geographically dispersed employees, you can use a network to deliver the training everywhere at the same time.
High turnover or seasonal staffing? The Restaurant industry has had an issue with high turnover for a long time. So why should you spend time and money on training when employees are going to leave anyway? This argument can lead to a vicious cycle of poor performance and customer service, then job dissatisfaction which leads to higher turnover. With eLearning you can provide just in time training to new employees, or refresher training to existing employees as and when required, whilst actually reducing training costs. The more people you train, the lower the per head training costs.
Short on Time? What about scheduling and logistics, do you ever find this to be an obstacle to training delivery? eLearning is available to meet the demands of a 24/7 business. Employees can be trained as and when required, new hires can be trained the day they start. With eLearning, you can deliver training 'Just in Time', so your employees can learn in 'bite size chunks', eliminating the need to be away from work for extended periods.
Studies have shown that training time can be reduced 30-70% compared to traditional training methods, whilst eliminating the typical costs incurred paying for the time, travel and associated with training courses.
How eLearning works
Instead of attending training sessions, reading manuals, or watching a video, your employees interact with a course on a computer.
A simple type in registers each trainee and allows you to monitor training progress.
Games, interactive reviews and exercises help to reinforce topics in a fun and interesting way.
Pre and post assessments automatically test, score and records training results, saving the time and space associated with paper based records.
Sounds great, but does it really work?
To measure effectiveness, trainees can take an online pre and post course assessment. The programs automatically assess and record scores as the test is taken, eliminating the need to spend additional time testing, grading, and compiling results by hand. Reports and records can be generated from data stored on the PC, or accessed from remote sites, eliminating the time and space required for paper based records. Another benefit of a pre-assessment is that based on the results, the course can be customized to deliver only the information that is required for each individual. So, a new-hire that has already worked in hospitality and understands the topic can progress quickly or opt out of some material, saving time and getting them on the job faster.
"Good teaching is good teaching, no matter how it's done."
The old adage still rings true, and eLearning brings with it new opportunities for the Restaurant industry to educate and motivate your workforce.
In almost every area eLearning is well suited to support the dynamics of the Restaurant industry. It is delivered in a format that a large proportion of your ‘audience’ will be comfortable with. The courses are available 24/7, so new employees can learn before, after or between shifts. Information can be changed and updated quickly, to accommodate new policies or product and service offerings. Updates can be communicated instantly to a wide geographic base, from a central source.
Robert Duprey started working in restaurants as a busboy at 15 years old. He has over 22 years management and training experience in the Restaurant and Hotel industry.
Robert began working in the UK in 1991 as a training consultant. He has been a featured writer in a number of UK trade publications, including Caterer & Hotelkeeper, Restaurant Business and Scottish Caterer.
Robert worked five years for KnowledgePool UK, one of the UK's largest training providers. He left his position as Managing Director and started Lexington Interactive to provide eLearning courses specifically for the Restaurant & Hotel Industry. The company is developing a catalog of interactive hotel and restaurant training courses and support materials for eLearning and blended learning delivery.